The Manage Organisational Customer Service unit provides the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.
The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.
We Are A Nationally Recognised Training Organisation
Southpac Aerospace RTO 32353 is approved to meet standards set for RTO training. Our organisation is consistently upgrading and improving our course material through participant feedback and authority auditing processes. This framework ensures you are receiving the highest level of training within the industry.
We provide you with
Highly trained and engaged facilitators to make the most of your study. Our trainers all have extensive experience not only as trainers and auditors but also within industry areas including Defence, Major airlines, General Aviation and Manufacturing & Maintenance organisations
Training aligned with industry standards, workplace requirements and skill sets
Resources and materials that may include workbooks, guides and/or slides
Ongoing support for developing your career pathways