Project Description

Emergency Response Plan Course

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Publicly or In-House

Face-to-Face, LIVE & Virtual

3 Day Course
Units of Competency

2 Units

Prepare for threats | Be confident to respond

Mitigate the worst, by knowing what is worst for your organisation

Course Overview:

Duration: 3 days

Face-to-Face + LIVE & Virtual
Upcoming dates TBA

Course Investment:

LIVE & Virtual – $1,595.00 AUD (GST Exempt)
Face-to-Face – $1895.00 AUD (GST Exempt)

Course Summary:
This course will provide you with the knowledge, processes and tools you need to know what your risks are, how to assess them and how to design effective, achievable risk treatment measures. Next to that, it covers understanding your airport community and how to liaise with them in effectively managing risks.

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Proud partners of Southpac Aerospace and ERP Course facilitators

Pheonix Resilience
Download In-House Corporate Training Brochure

Find out more:

LIVE Learning Virtual Classroom

Name Date Location Cost
Find out more about our Virtual Classrooms here >>

Disasters can impact aviation businesses anywhere, any time, including crashes, natural disasters, technology / process / infrastructure failures, industrial actions, workplace incidents and more.  Not preparing for events like these exponentially increases the impact it will have on your organisation. We regularly see examples of unprepared organisations on the news and the consequences they suffer – significant financial losses, operational and reputational damage, and legal costs and fines.

According to the ICAO Safety Management Manual, aviation/airport operators have to consider a wide range of emergency scenarios, including emergency responses to accidents/incidents, business continuity, security and quality-related emergency situations.

This course will provide you with the knowledge, processes and tools you need to know what your risks are, how to assess them and how to design effective, achievable risk treatment measures. Next to that, it covers understanding your airport community and how to liaise with them in effectively managing risks.

A common risk treatment measure is developing an Emergency Plan, but just having a plan is not enough. The plan must be well-practised and tested. Exercising your plan is crucial to confirming it’s effective, to build staff competency and confidence in disaster situations, and to confirm all information is up-to-date. Conducting exercises also build relationships with stakeholders and increases their confidence in your organisation.

The main objectives of this course are to understand how to:

  • Effectively execute and implement an emergency risk management process
  • Develop an emergency risk management plan
  • Develop an Emergency Response Plan
  • Design an effective emergency exercise that meets the expectations of stakeholders
  • Manage exercise risks and develop an exercise plan
  • Engage stakeholders and the community for emergency risk management, emergency response planning and exercise design purposes
Recognition AQF Units of Competency:

  1. PUAEMR013 Design emergency management exercises
  2. PUAEMR008 Contribute to an emergency risk management process
Through the LLVC Online Experience



Duration &
3-Days, with homework completed through the week.
Assessment Online – Students will access their assessment online, and complete at their own pace.

RPL – Students will complete the RPL kit and supply all required evidence

Start dates Public course dates here

RPL – find the kit here

Day 1 Emergency Risk Management

  • Introduction into emergency management and the preparedness cycle
  • Different international and Australian emergency risk assessment frameworks
  • Emergency risk management principles and process
  • Airport community context
  • Hazard identification
  • Risk evaluation and assessment
  • Developing risk treatment strategies

Day 2 Emergency Response Plan

  • Emergency management principles
  • ‘All Hazards’ emergency management process
  • Situational awareness
  • Response planning and the planning cycle
  • Command, Control, Coordination and Communication
  • Managing complex events

Day 3 Design emergency management exercises

  • Exercise types
  • Airport Emergency exercise planning, design and delivery process
  • Stakeholder engagement
  • Development of exercise products – Exercise Concept, Scenario and injects, Master Schedule of Events, Exercise Plan and EXCON instructions
  • Exercise risk management

This course is part of the Diploma of Quality Auditing and the Diploma of Aviation (Aviation Management) Upon successful completion of this course, including all assessments, participants will receive a statement of attainment including;

PUAEMR008 Contribute to an emergency risk management process
PUAEMR013 Design emergency management exercises

  • Includes two Units of Competency towards your Diploma of Aviation Management
  • You become more valuable to your organisation by knowing how to reduce risks and increase emergency capabilities and preparedness
  • You learn and strengthen the skills needed to protect your organisation against adverse safety, operational, legal, reputational and financial consequences
  • Upon completion of these models, you will be up-to-date with the latest industry standards, best practice and workplace requirements
  • You will have access to the tools and materials needed to implement emergency risk management and design emergency management exercises.

Our ERP Course is designed for people in positions ranging from:

  • Safety Managers
  • Safety Assurance Officers
  • Safety Investigators
  • WHS Officers
  • Persons working in corporate, flight operations, maintenance or ground operations
  • Any persons involved in or supporting an emergency response plan

We Are A Nationally Recognised Training Organisation

Southpac Aerospace – ID32353  is approved to meet standards set for RTO training.  Our organisations is consistently upgrading and improving our course material through participant feedback and authority auditing processes.  This framework ensures you are receiving the highest level of training within the industry.

We provide you with

  • Highly trained and engaged facilitators to make the most of your study.  Our trainers all have extensive experience not only as trainers and auditors but also within industry areas including Defence, Major airlines, General Aviation and Manufacturing & Maintenance organisations,
  • Training aligned with industry standards, workplace requirements and skill sets,
  • Resources and materials that may include workbooks, guides and/or slides.
  • Ongoing support for developing your career pathways!

Your qualified facilitators have extensive experience working at airports in war zones, dealing with airfield emergencies, as well as aviation-related supply chain, security, quality, and business continuity crises.  In Australia, our facilitators have managed crises in commercial organisations as well as performed leadership roles in government agency disaster management.  Currently, they run Phoenix Resilience a service provider in emergency plan development and exercise delivery.

Lisa and Jason are your facilitators for the ERP Course.

Phoenix Resilience partners with Southpac Aerospace for the ERP Course.

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Southpac Aerospace is collaborating with Phoenix Resilience to provide a premium service in both ERP document development and exercise delivery. If you are not sure where to start with your Emergency Response Plan, contact us now to find out more.

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Contact us now to reserve your seat or discuss your study options.

P: +61 7 5533 9988
[email protected] 

What our clients say about us

Phoenix Resilience provided risk and resilience management services to the Outback Air Race, an around Australia fund raising event for light aircraft held every three years, organised by a volunteer association. With ever escalating expectations from both society and regulatory bodies around risk management for public events, we found the assistance from Lisa and Jason at Phoenix Resilience to be highly valuable. Their domain knowledge of aviation and their pragmatic application of sound risk management principles was superb. They significantly improved the ability of the event to plan for and cope with potential threats and incidents. We unreservedly recommend risk and incident management services provided by Phoenix Resilience.

Stuart Payne, Race Manager - Outback Air Race 2018

At the Prague TFG conference in 2010 Lisa presented a paper on the application of particle counting technology to monitor and improve aviation fuel quality at Kandahar Airbase, Afghanistan. This presentation was enormously well received under the attendants. As a result, Lisa was invited to participate in the revolutionary work group that was tasked with creating a globally accepted manual for aviation fuel handling on behalf of the International Civil Aviation Organization (ICAO). This work group consisted of the global leading experts in aviation fuel handling and quality control.”

Michel Baljet, Assistant Director Operations, Technical Fuel Services for the International Air Transport Association (IATA)

I have had the pleasure of working with Jason for a great number of years both in his role with Brisbane City Council and also formerly with Emergency Management Queensland at Kedron. His expertise and willingness to more broadly assist the development of disaster management in Queensland has been invaluable over many years

Iain Mackenzie, Inspector-General Emergency Management Queensland

Phoenix Resilience helped us design and implement a robust resilience program for our organisation. Recently, Lisa ran a training and practice event where we talked through a crisis scenario and, as the leadership team, we had to apply the plans we designed. Shortly after this training we experienced a real disruptive event and, thanks to the plans we developed and training and practice we had with Phoenix Resilience, we were much better prepared to respond and recover effectively and with confidence.

Katrina Beasley, COO The Prince Charles Hospital Foundation
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