There are hundreds of human behaviour variables which affect the operations of any air carrier. These include both internal operations and client/passenger-facing processes. Sometimes, human error can have critical consequences. Many studies attribute up to 80% of critical incidents to human error. Other aviation roles including passenger/customer service, can be optimised through focusing on human factors.

With effective training, you can ensure risk is minimised. Topics including error models, discipline, knowledge, distraction, stress/fatigue, resources and training are all important, and are all touched on in our aviation human factors courses. Participants will learn important definitions and processes such as error and violation, decision making and conflict resoltuion and how the culture of the organisation can affect outcomes.

Southpac offers a comprehensive human factors training program that addresses the specific needs of the various operationally unique sectors of the Aviation Industry. Our courses are tailored to suit the needs of each aviation sector and all of our in-house courses are customised to address the operational safety and human factors issues faced by each client.

Current Courses Include:

• Aviation Maintenance Human Factors Course (Part 145 Initial 2-day)
• Aviation Maintenance Human Factors Course (Part 145 Refresher 1-day)
• General Aviation Introduction to Human Factors (Non Part 145 – 1-day)
• Ground Operations Introduction to Human Factors (1-day)
• Human & Organisational Performance (1-day)

Each aviation human factors course is aligned with the relevant CASA regulations and feature a highly interactive and engaging approach to delivery. This improves the effectiveness of the training program and truly aids the development of non-technical skills.

See the relevant pages for specific overviews, course programs and pricing.