Frequently Asked Questions
All enrolments for Southpac courses can be completed online from the individual course page. If you are enrolling in a public course, choose the upcoming date that you wish to enrol for and, providing it is not Full, click the Enrol button next to that date to begin the enrolment.
When you enrol for a Southpac course, you will be able to provide Payer details during the enrolment process – continue as yourself if you are paying as an individual, or add a company contact if your company is paying.
No other payment information is taken during the enrolment and you will not be required to pay for the course at the time of enrolment.
However, completing an enrolment for a Southpac course confirms your place on that course, and you will be issued with an invoice shortly after enrolment, which must be paid within 30 days. This is why it is important to have read all the Terms & Conditions in our Participants Handbook, including our payment and cancellation policies, and to have all necessary financial approvals in place before completing your enrolment.
Southpac’s Safety and Lead Auditors Course has been the most sought after lead auditor training in the aviation industry for more than 20 years. While the course is contextualised with aviation scenarios and examples throughout, the course content can be universally applied to any industry or assurance role.
However, based on the success of this course, we now also offer a Systems Lead Auditor Course through our sister company Southpac International, which is suited to all other industries, especially safety critical industries such as mining, construction, petrochemical and oil and gas.
We have adapated our learning methods to incorporate the changes happening in our world, as more students move to e-learning due to accessibility or personal preference.
Our LIVE & Virtual courses are facilitated in a LIVE Learning Virtual Classroom, which offers the same fully interactive, highly engaging training Southpac is regarded for, with the convenience of logging in from anywhere.
Participants are required to log in from their own computer each day for the duration of the course, which is facilitated by an experienced Southpac trainer and includes interactive workshops, group breakout rooms, and plenty of opportunity for interaction with the course facilitator and other participants.
Our Online self-paced courses are available for certain units of competency or course content. Once you have enrolled and payed for an Online course, you can access it via the Student Portal and complete it at your own pace, returning to it at any time. Some of our Diplomas require Online self-paced courses to be completed.
Southpac uses the aXcelerate Learning Management System to provide the best possible delivery of our courses and assessments.
When you enrol in a Southpac course, you will be asked to create a Global Account, if you don’t already have one. This is required to give you access to course material and assessments to complete your course.
When setting up a Global Account, users will have the option to connect their aXcelerate account(s) to their Google, Facebook or Apple account or alternatively create them with an email address or mobile phone number and password.
This provides a more secure and seamless login experience and also allows users with multiple aXcelerate accounts to connect them all to a single Global Account.
If you cannot see any upcoming Course Dates for a particular course, it is most likely because you are viewing a course that is only offered by Southpac as an in-house course.
In-house corporate training can be arranged for group bookings of up to 10 people. Dates are arranged directly with Southpac and we can facilitate the course either virtually or face-to-face.
Individuals cannot book onto these courses as they are not publicly facilitated.
Please refer to the Refunds and Course Transfer sections of our Participants Handbook:
Refund Policy – Face to Face and Virtual (LLVC) Courses
If for any reason a participant wishes to cancel or withdraw:
- 21 days or more prior to course commencement – a $350 non-refundable admin fee will be charged, and the balance of the course will be refunded
- 14 days to 20 days prior to course commencement – a $1000 non-refundable admin fee will be charged, and the balance of the course will be refunded
- Within 14 days of course commencement – 100% course fee can be charged;
- Partial or full refunds will be considered under exceptional circumstance such as long-term illness
- Deferment of training can be negotiated
- Where no cancellation is received or where nominated participants do not attend – 100% course fees will be due and payable
- Once training has commenced – no refund is available to participants who leave before completion unless the student can provide a medical certificate or show extreme personal hardship.
- Any refund request is to be emailed to [email protected] – allow up to 4-8 weeks for refunds to be processed
If you are booked into a course and wish to transfer to another scheduled course the following transfer fees are applicable:
- Transfer requests more than 2 weeks from the course start date incur no fee
- Transfer requests within 2 weeks from the course start date incur a transfer fee of $250
Face-to-Face and Virtual Courses are generally run from 8:30am – 4:30pm (AEST) each day.
Participants from other timezones (including Daylight Saving timezones) or countries will need to arrange to attend the course during these times.
Course times can change. Refer to the Welcome Email you will receive prior to the course commencing to confirm the correct times for your course.
If you have enrolled in a Face-to-Face or LIVE & Virtual course, you will be required to attend for the full course duration each day.
We understand that events can arise, and in most cases, an exemption can be provided for a number of hours within a course if it is absolutely necessary for you to be elsewhere. Our facilitators will always do their best to accommodate individual needs or provide catch-up support.
However, in some courses, certain days and times are critical for achieving the course outcomes and/or units of competency, so you may need to arrange to attend the full course at a later date if you know you will be unable to attend at a particular time.
Our admin staff can assist you, so please email [email protected] or call us on (07) 5533 9988.
All our LIVE & Virtual courses are run on the Zoom platform. Each participant will need to:
- Have their own individual computer with a camera and speakers/headphones (not phone or tablet)
- Be situated in a quiet place free from background noise
- Be physically separated from other students on the course to prevent feedback or interference
Minimum Requirements for Video Conferencing
- An internet connection – broadband wired or wireless (3G or 4G/LTE)
- Camera, speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
Many of our students aim to achieve the Diploma of Quality Auditing initially. Southpac offers three highly valuable courses to achieve this Diploma and the 12 units of competency required for the qualification.
Following our popular course pathway, students who have achieved the BSB50920 Diploma of Quality Auditing can achieve the BSB50420 Diploma of Leadership & Management with just one more course, which provides the 12 units required for this qualification.
These units also contribute to the AVI50119 Diploma of Aviation (Aviation Management) which requires 24 units of competency. These units can be achieved through a combination of further Southpac courses and Online self-paced courses.
This Stepping Stone Approach allows students to start any qualification at any point with any course they wish and then progress at their own pace, completing courses most relevant to them or their organisation’s needs.
The cost of the Diploma of Quality Auditing, Diploma of Leadership & Management or Diploma of Aviation (Aviation Management) will vary depending on the courses you choose to make up the units of competency to achieve the Diploma.
This depends on the individual pathway you choose based on your study needs or areas of interest, or any previous courses you have attended with Southpac or another training provider, provided the correct units of competency have been achieved.
As a Registered Training Organisation (RTO Code 32353), Southpac Aerospace issues nationally recognised qualifications and statements of attainment.
Southpac Diplomas are designed and accredited to enable graduates to demonstrate the learning outcomes expressed as knowledge, skills and the application of knowledge and skills specified in the level 5 criteria and the Diploma descriptor of the Australian Qualifications Framework.
In many cases, experienced individuals prefer to attend a Southpac course to get the most up-to-date learning that is relevant to the aviation industry and provides the necessary knowledge and skills to achieve the nationally recognised units of competency that contribute to a particular Diploma.
Yes, we can arrange a Credit Transfer provided these units match or are equivalent to units within the Diploma training package you are trying to achieve. We can help you determine this on a case-by-case basis.
Credit Transfer is a process that provides students with agreed and consistent credit outcomes for components of a qualification based on identified equivalence in content and learning outcomes between matched qualifications. For more information on credit transfer, please see the AQF website or visit our RPL & Credit Transfer page for information specific to the Southpac process.
Please note there is a cost per unit for Credit Transfer.
There are no pre-requisites for any Southpac Diploma courses, so you can complete the courses in any order depending on upcoming dates that suit you, requirements for your role, or the needs of your organisation.
We understand the need to balance work, life and professional development, so we do not put any time limit on achieving a Diploma with Southpac.
However, it is important to note that units of competency within each Diploma can be updated or superseded from time to time to keep up with industry changes or changes within the nationally recognised training package.
Where possible, we will always communicate these changes ahead of time and contact students in the process of completing a Diploma if they are likely to be affected by such changes.