Manage Organisational
Customer Service

ONLINE COURSE

This course is self-paced and can be completed at any time.

DURATION

40 Hours
(up to 12 months to complete)

UNITS OF COMPETENCY

1 Unit

COURSE INVESTMENT

$495.00 AUD (GST Exempt)

Course Overview 

Develop strategies to manage organisational systems that ensure products and services are delivered and maintained to the highest standard.

About the course

The Manage Organisational Customer Service unit provides the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.

This unit can be used towards Southpac Diplomas including the AVI50119 Diploma of Aviation (Aviation Management). Upon successful completion of this course, including all assessments, participants will receive a statement of attainment for:

BSBOPS505 Manage Organisational Customer Service

Southpac Aerospace provides Nationally Recognised Training as a Registered Training Organisation RTO 32353

Following this unit you will be able to:

  • Consult with customers and establish requirements
  • Deliver quality products and services as well as support colleagues to meet customer service standards
  • Evaluate customer service through monitoring and feedback to adapt delivery

The content of this unit includes:

  • Course Content
  • Customer Requirements
  • Delivering Quality Products & Services
  • Evaluating Customer Service

Individuals who supervise customer service provided by others within an organisation.

This course requires the learner to have a suitable level of language, literacy and numeracy (LLN) proficiency and a basic level of digital literacy to comprehend the course content, participate in group activities, and complete assessment activities through an online portal.

Southpac Aerospace can provide appropriate support to learners who need additional help to complete the course if they do not meet the required proficiency in LLN and digital literacy.

Learn more about learner suitability for our training and the student support services available to learners in our Participants Handbook.

We Are A Nationally Recognised Training Organisation

Southpac Aerospace RTO 32353 is approved to meet standards set for RTO training. Our organisation is consistently upgrading and improving our course material through participant feedback and authority auditing processes. This framework ensures you are receiving the highest level of training within the industry.

We provide you with

  • Highly trained and engaged facilitators to make the most of your study. Our trainers all have extensive experience not only as trainers and auditors but also within industry areas including Defence, Major airlines, General Aviation and Manufacturing & Maintenance organisations
  • Training aligned with industry standards, workplace requirements and skill sets
  • Resources and materials that may include workbooks, guides and/or slides
  • Ongoing support for developing your career pathways

Contact us to enquire if this unit is applicable to your study needs.

P: +61 7 5533 9988
admin@southpac.biz 

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