$375 GST Exempt (Online)

Course Overview

The Southpac online Manage Disruptive Behaviour and Unlawful Interference with Aviation Course has been developed to assist our participants complete the Diploma of Aviation Management.

An efficient, safe, and secure aviation system is integral to the social and economic well-being of the world.  It aids both travel and trade, connecting cities, towns and people to the rest of the world.  It has been identified that the global industry needs to take a proactive and comprehensive approach to help safeguard the aviation transport system from terrorism, acts of unlawful interference and disruptive behaviour.  The Aviation sector of the Australian Transport and Logistics Industry Skills Council, recognise the importance of this global collaboration and has made the unit of competency attached to this course a core unit of the Diploma.

Participants who enrol for this course will gain immediate access to the Southpac online training portal and can complete the unit in their own time at their own pace.

Recognition of Training

Part of the Diploma of Aviation Management.

AVIO0017 Manage disruptive behaviour and unlawful interference with aviation

Course Program

Introduction

• Disruptive passenger background
• Air rage
• What is disruptive behaviour?
• What is ‘unlawful interference’?

Monitor passenger behaviour  

• Surveillence to monitor & identify potential problems
• Timely resolution of identified potential problems
• Incidents are identified & appropriate action is taken
• Surveillance equipment requirements
• Hazard & risk management                   

Identify and resolve disruptive behaviour or unlawful interference        

• Nature of disruptive behaviour or unlawful interference is accurately assessed & incident is resolved using appropriate resolution strategies or referred to appropriate personnel for resolution
• Procedures are followed to isolate offender/s & to minimise disruption to other passengers
• Assistance is sought from other staff & external support services as required
• Follow-up action is implemented in accordance with workplace rules, regulations & guidelines

Take action to manage unlawful interference   

• Assistance is sought from other staff & external support services as required
• Nature of offence & consequences of behaviour are clearly communicated to offender in accordance with workplace policies & procedures
• Offenders are apprehended in accordance with legal & workplace parameters

Report & document unlawful interference        

• Unlawful interference incidents are reported using the appropriate document format in accordance with workplace policies & procedures
• Documentation is completed & processed in accordance with regulatory & organisational requirements