Emergency Response Plan Course


This course is only available for In-House group bookings, by arrangement

LIVE & Virtual or Face-to-Face

2 Days

Contact for a quote

Course Overview

Recent events have shown we need to be prepared to deal with any emergency, ranging from an IT systems failure or cyber attack to a severe weather event to a pandemic, or all of these at the same time. Having the right preparedness program in place can prevent loss of life, excessive financial losses, reputational damage and many other adverse consequences.

This course will provide you with the knowledge and tools to become prepared. It will cover emergency risk management, emergency response planning and emergency management exercises.

A common risk treatment measure is developing an Emergency Plan, but just having a plan is not enough. The plan must be well-practised and tested. Exercising your plan is crucial to confirming it’s effective, to build staff competency and confidence in disaster situations, and to confirm all information is up-to-date. Conducting exercises also build relationships with stakeholders and increases their confidence in your organisation.

Duration: 2 days

Delivery: This course is only available as In-House Corporate Training (for group bookings by arrangement). It is not offered as a public course for individual enrolment. Contact us to arrange a quote and dates to facilitate this course for your organisation, either face-to-face or virtually.

Course Investment: In-house training packages are costed on a case-by-case basis. Contact us for a quote.

Course Summary: This course will provide you with the knowledge, processes and tools you need to know what your risks are, how to assess them and how to design effective, achievable risk treatment measures.

Emergency Risk Management

  • Introduction into emergency management and the preparedness cycle
  • Different international and Australian emergency risk assessment frameworks
  • Emergency risk management principles and process
  • Community and organisational context
  • Hazard identification
  • Risk evaluation and assessment
  • Developing risk treatment strategies

Emergency Response Planning

  • Emergency management principles
  • ‘All Hazards’ emergency management process
  • Situational awareness
  • Incident response planning and the planning cycle
  • Incident Action Plan
  • Command, Control, Coordination and Communication
  • Managing complex events

Design emergency management exercises

  • Exercise types
  • Exercise planning, design and delivery process
  • Stakeholder engagement
  • Development of exercise products – Exercise Concept, Scenario and injects, Master Schedule of Events, Exercise Plan and EXCON instructions
  • Exercise risk management
  • Feel confident and competent performing your disaster management duties
  • Have the ability to effectively protect staff, customers, visitors, suppliers, partners and the community
  • Know how to conduct an emergency risk assessment
  • Be up to date with the latest industry standards best practice and workplace requirements
  • Add value by knowing how to reduce risks and increase preparedness
  • Access tools and materials needed to implement emergency risk management and design emergency management exercises
  • Employees that have a role relating to minimising risks and/or emergency preparedness and response from:
    – Any organisation within aviation
    – Government Agencies, utility providers, NGO’s and/or commercial organisations
  • People that want a career in emergency management

The instructors from Phoenix Resilience are experienced disaster managers who currently work as consultants, training commercial, State and Territory and national emergency response teams. They have extensive experience working at airports in war zones, dealing with airfield emergencies, as well as aviation-related supply chain, security, quality, and business continuity crises.

Lisa and Jason are your facilitators for the ERP Course.

Phoenix Resilience partners with Southpac Aerospace for the ERP Course.

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Southpac Aerospace is collaborating with Phoenix Resilience to provide a premium service in both ERP document development and exercise delivery. If you are not sure where to start with your Emergency Response Plan, contact us now to find out more.

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Contact us now to reserve your seat or discuss your study options.

Phone: +61 7 5533 9988

Pheonix Resilience

Proud partners of Southpac Aerospace and ERP Course facilitators

More Options

Aviation Safety experts Southpac offer a large variety of aviation training courses that help students achieve Diploma qualifications.


Students hold up their University caps after graduating from one of Southpac’s new Diploma in line with the Business Services Training Package by Skills for Australia

What our clients say about us

Phoenix Resilience provided risk and resilience management services to the Outback Air Race, an around Australia fund raising event for light aircraft held every three years, organised by a volunteer association. With ever escalating expectations from both society and regulatory bodies around risk management for public events, we found the assistance from Lisa and Jason at Phoenix Resilience to be highly valuable. Their domain knowledge of aviation and their pragmatic application of sound risk management principles was superb. They significantly improved the ability of the event to plan for and cope with potential threats and incidents. We unreservedly recommend risk and incident management services provided by Phoenix Resilience.

Stuart Payne, Race Manager - Outback Air Race 2018

At the Prague TFG conference in 2010 Lisa presented a paper on the application of particle counting technology to monitor and improve aviation fuel quality at Kandahar Airbase, Afghanistan. This presentation was enormously well received under the attendants. As a result, Lisa was invited to participate in the revolutionary work group that was tasked with creating a globally accepted manual for aviation fuel handling on behalf of the International Civil Aviation Organization (ICAO). This work group consisted of the global leading experts in aviation fuel handling and quality control.”

Michel Baljet, Assistant Director Operations, Technical Fuel Services for the International Air Transport Association (IATA)

I have had the pleasure of working with Jason for a great number of years both in his role with Brisbane City Council and also formerly with Emergency Management Queensland at Kedron. His expertise and willingness to more broadly assist the development of disaster management in Queensland has been invaluable over many years

Iain Mackenzie, Inspector-General Emergency Management Queensland

Phoenix Resilience helped us design and implement a robust resilience program for our organisation. Recently, Lisa ran a training and practice event where we talked through a crisis scenario and, as the leadership team, we had to apply the plans we designed. Shortly after this training we experienced a real disruptive event and, thanks to the plans we developed and training and practice we had with Phoenix Resilience, we were much better prepared to respond and recover effectively and with confidence.

Katrina Beasley, COO The Prince Charles Hospital Foundation

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