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Manage Organisational Customer Service



Welcome to the online course, BSBOPS505 Manage Organisational Customer Service.

This course has been developed under the Australian Qualifications Framework and is delivered and assessed against a national competency 'BSBOPS505 Manage Organisational Customer Service'.

This course is self-paced.


  • Provides x1 unit that can be used towards Southpac Qualifications
  • Can be completed online 24/7

Learning Outcomes

Gain an understanding of:
  • Consulting with customers to establish requirements
  • Delivering quality products and services as well as supporting colleagues to meet customer service standards
  • Evaluating customer service through monitoring and feedback to adapt delivery


  • Course Content
  • Customer Requirements
  • Delivering Quality Products and Services
  • Evaluating Customer Service

Learning Methods

  • Online instruction
  • Videos
  • Case studies
  • Application of knowledge

Upcoming Programs

Cost (AUD)
BSBOPS505 - Manage Organisational Customer Service (1JAN22 - 31DEC22)

Contact Info

Unit 2b - 5 Executive Drive, Burleigh Waters QLD 4220

Phone: +61 7 5533 9988

Southpac Aerospace's comprehensive course list includes various accredited training options that have been developed to appeal to personnel from all levels within an Aviation organisation.