Manage Organisational Customer Service
C8_BSBOPS505
Introduction
Welcome to the online course, BSBOPS505 Manage Organisational Customer Service.
This course has been developed under the Australian Qualifications Framework and is delivered and assessed against a national competency 'BSBOPS505 Manage Organisational Customer Service'.
This course is self-paced.
This course has been developed under the Australian Qualifications Framework and is delivered and assessed against a national competency 'BSBOPS505 Manage Organisational Customer Service'.
This course is self-paced.
Benefits
- Provides x1 unit that can be used towards Southpac Qualifications
- Can be completed online 24/7
Learning Outcomes
Gain an understanding of:- Consulting with customers to establish requirements
- Delivering quality products and services as well as supporting colleagues to meet customer service standards
- Evaluating customer service through monitoring and feedback to adapt delivery
Content
- Course Content
- Customer Requirements
- Delivering Quality Products and Services
- Evaluating Customer Service
Learning Methods
Include:- Online instruction
- Videos
- Case studies
- Application of knowledge
Upcoming Programs
Date |
Name |
Location |
Cost (AUD) |
|
BSBOPS505 - Manage Organisational Customer Service (1JAN22 - 31DEC22) |
ONLINE |
$375.00 |
|
